FAQ'S

Pipity is a fledgling range of ‘portable, packable play-pals’ for kids aged 5+ to inspire and encourage imaginative and creative play … at-home or on-the-go. All of the products – dinky little A5 Activity Cases, Portfolios and Activity Books – were dreamt up and designed by me, Kate, a Mum of 3, down here in lovely Devon:

* Pipity Activity Case: a hardwearing little oilcloth carry case with everything you need to get creating: colouring pencils, scissors (plane-friendly), ruler, glue and sharpener ... plus the Activity Starter Pack – a book bursting with activities to colour, create and play!
* Pipity Portfolio: a fab companion to the Activity Case in which to store precious creations!
* Pipity Activity Books: a neat little range of books featuring a variety of paper-based activities, including good old-fashioned favourites ... and no small pieces to lose!

Our customers buy Pipity for little people of all ages! On our packaging, we say for ages 6+ but, really, it all depends on the girl or boy you’re buying for. The cut-out-&-colour activities, games and paper dolls are suitable for a wide variety of ages and crafty interests. The Pipity Activity Case is only suitable for children aged 3+ due to small parts. Please drop by our Testimonials page  to hear what our lovely customers have to say!

That’s a great question! Ok, so it originally came from two ideas: from combining the words ‘Pencils’ + ‘Paper’ + ‘Activities’ (as shown at the start of our little Pipity video) and also from the idea of planting a pip and watching it grow and flourish through play and activities. You can see our Pipity Story So Far here.

Yes! Pipity Scissors meet UK Government safety standards to be included in hand luggage when boarding a plane in the UK: blades no longer than 6cm from the point where they cross (yellow dot on Pipity Scissors). However, please note that discretion of airport security staff is final and they may remove any item considered dangerous, even it it meets hand luggage requirements.

Pipity goodies are available from our website, from Amazon.co.uk and from Darts Farm in Devon.   We can send Pipity worldwide, please see the next section for timings and prices!

You can also see our Pipity goodies first hand at one of the cracking shows or fayres we attend throughout the year – please see our Social Media page for details of upcoming events … and then why not come along and say ‘hello’? We’d love to see you!

Pipity offer a variety of shipping options depending on the value, weight and/or destination of your order. For more information on which one is right for you, read on!

 

UK & CHANNEL ISLANDS

We have three delivery services...

 

FREE - Economy Second Class Delivery

Choose this option if you don’t mind waiting a little longer.  We aim to dispatch within 3 working days and we use a 48 hour Royal Mail Service that does not require a signature.  (Please be aware that delivery may take longer during busier periods).

 

£3.25 - Standard First Class Delivery

Choose this option for delivery within 3-4 days.  We aim to dispatch within 2 working days and use a 24 hour Royal Mail Service that does not require a signature.

 

£5.25 - Next Day Tracked Delivery

If you’re in a hurry to get your Pipity Goodies then choose this option for delivery by 1pm the next working day or Saturday (for orders received by 3.00pm) or for delivery by 1pm the day after (for orders placed after 3.00pm).  We use a tracked Royal Mail Service that will require a signature.

 

INTERNATIONAL

As follows are our international delivery options, wherever you are.

EUROPE

Destinations: France, Germany, Netherlands, Republic of Ireland, etc. 

 

Europe Economy

Delivery is just £10 as a flat rate up to 2kg, or FREE when you spend over £60!

Using Royal Mail, we aim to get your Pipity goods to you within 3 to 5 working days. Don't forget that if you spend more than £60, we'll waive the delivery cost!

 

Europe Premium

Using our premium DHL service, we will aim to get your tracked order to you within 1 or 2 working days for a flat-fee of just £12.50.

We will also endeavour to dispatch your order on the same working day when it is placed before 12:00 PM Monday to Friday.​

 

NORTH AMERICA

Destinations: Canada and United States of America. 

 

North America Economy

Delivery is just £25 on a flat rate basis for items that weigh up to 2kg. Using Royal Mail, we aim to get your Pipity goods to you within 5 to 7 working days.

Or if you spend more than £100, we'll waive the delivery cost and happily wave your goodies off to fly across the Atlantic!

 

North America Premium

For orders that weigh less than 2kg, we use couriers for their trackable and speedy service and the cost is just £35. For order that weigh more than 2kg, the cost is just £40. You can get free delivery if you spend over £150.

Using our premium DHL service, we will aim to get your tracked order to you within 2 to 3 working days.

We will also endeavour to dispatch your order on the same working day when it is placed before 12:00 PM Monday to Friday.

 

REST OF THE WORLD

Destinations: Australia, China, Israel, Japan, Malaysia, New Zealand, South America, etc. 

 

Rest Of The World Economy

Using Royal Mail, we aim to get your Pipity goods to you within 3 to 10 working days for £25 for orders weighing less than 2kg.

 

Rest Of The World Premium

Deliver your goodies within 2 to 4 working days using DHL, this option costs just £35 when your order weighs less than 2kg. 

For heavier orders that weigh between 2kg to 5kg, the price is just £55. For orders that weigh more than 5kg, the price is just £70. 

 

MORE INFORMATION

Occasionally factors out of our control will mean that we cannot absolutely guarantee the time it will take to get your order to you but we will do everything we can to get your items to you as soon as we can.

The UK delivery zone includes Northern Ireland, the Highlands and Islands, Scilly Isles and Isle of Man. Pipity also include the Channel Islands too - we're nice like that!

 

 

Oh no! Sorry to hear that. Please email hello@pipity.com with your order details and we'll follow up your missing package.

Please contact us immediately, so that we can alter your order - hopefully before it has been sent!

If you need to alter your order once it has been sent out, you will need to return Pipity Products with your Name, Address and Order details to: Pipity, Bowhill, Riverside Rd, Topsham, Devon, EX3 0LR and we will send out replacments once your returned package has been recieved.  Alternatively, for a quicker turn around re-order and pay for the correct products, return the products you don't want and we will reimburse you with a full refund. 

If there is a fault with your products, please contact us within 28 days of purchase via email (hello@pipity.com) or call us on 01392 690707, confirming your order number, and we will provide you with a replacement (if available) or a full refund. We will also refund the cost of returning the faulty items via the Royal Mail Second Class service.   Under the UK Consumer (Distance Selling) Regulations 2000, for any online orders through Pipity.com you are also entitled to cancel your order for a full refund. To cancel your order, please email us or call us within 28 working days after receipt of purchase and quote your order reference number when doing so. The items must be returned unused, and where possible in the original packaging.  Delivery charges to return any unwanted items are non-refundable. If you change your mind about the products you have ordered you will be responsible for the cost of returning those products to us. If you need to return goods please choose Royal Mail Second Class service.

Exchanges can be made by completing the following two steps. First, you return the old product directly to us at Pipity, Bowhill, Riverside Rd, Topsham, Devon, EX3 0LR and you will then receive a refund for the full purchase amount. Second, you order the desired new Pipity product.

For instructions on how to return an item, please see 'Returns Policy' above.

Please contact us directly at orders@pipity.com, including your order number and a photo of the flaw. From Monday to Friday you can usually expect an answer within 24 hours. We promise to take your problem seriously and will try to solve it as soon as possible and as efficiently and hassle-free as we can. Our goal is to resolve your inquiry in a single contact.

Facebook Giveaway T&Cs

There will be one winner per giveaway, unless otherwise stated

The prize is as shown in the giveaway post

There is no cash alternative 

There is no limit on the number of entries per person

Winners will be notified by a public post within 28 days and a direct message requested for the winners name and address

Prizes will be sent out within 28 days of receiving the winners address 

If the winner cannot be contacted or address details are not received within 28 days of being notified, a new winner will be picked

All entries must be received by the date specified

Entry is by Liking the Pipity Facebook page, and following any additional instructions as outlined in the giveaway post

The winner will be picked at random using a random generator such as random.org or competitionagency.com

Giveaways are open to the UK only, unless otherwise stated in the post

The winner's name and county is available upon request